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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jim Lane

March 14, 2026

5  out of  5
rating by Jim Lane
"My initial experience with rep:Jerome was pleasant and illuminating with his info provided to me! Thank you Jerome!"
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Adem Musa

March 12, 2026

5  out of  5
rating by Adem Musa
"He helps me a lot the best agent"
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Neil Pappalardo

March 10, 2026

5  out of  5
rating by Neil Pappalardo
"Just good service Jamar Helped setup my drive safe& save"
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Jon L

March 2, 2026

5  out of  5
rating by Jon L
"First off - no one likes insurance companies; and practically speaking it's typically a real pain in the butt to deal with. That said Neph made the process painless. He spent the time to explain coverages; and ensure that we obtained the coverage that we needed; and avoided coverage we didn't need. Pricing was fair and well explained. Happy to have made the switch over to State Farm! Thanks!"
We responded:
"Thank you so much for taking the time to share your experience, Jon! I’m glad to hear that Neph was able to make the process painless and clear, helping you get the coverage you needed without any unnecessary extras. We’re excited to have you and look forward to supporting you for years to come! - Joe "
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Helen Doyle

February 26, 2026

5  out of  5
rating by Helen Doyle
"Fabulous! I can’t say enough good things about the service! Everyone is so knowledgeable, courteous, professional and friendly! Always willing to help and be supportive."
We responded:
"Thank you so much for your kind words, Helen! I’m thrilled to hear that our team was able to provide such a positive experience. We truly value being helpful, supportive, and professional, and it means a lot to know it made a difference for you. - Joe"
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Hillary Demby

December 29, 2025

5  out of  5
rating by Hillary Demby
"Excellent service, Joe was very courteous and acted quickly to provide me the documentation that I needed. A very positive experience."
We responded:
"Hillary, thank you for the great review! I’m glad to hear you’ve had a positive insurance experience with our team. Being helpful and proactive is what we strive for, and we truly appreciate your support! - Joe "
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Good Citizen

September 6, 2025

5  out of  5
rating by Good Citizen
"Update: I’ve been with Joe Nachbaur’s State Farm office in the Heights for over 15 years, and honestly, they’ve been solid the whole way through. They cover all my stuff — business vehicles, personal rides, and even property insurance. Joe and his team know their stuff, they’re easy to deal with, and they actually go out of their way to help. Can’t ask for much more than that."
We responded:
"Hello, wow—15 years! That means a lot. Thanks for sticking with us and for the awesome shoutout. We've got your back anytime, and it's always a pleasure working with you! - Joe"
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Lauren Lauterhahn

September 2, 2025

5  out of  5
rating by Lauren Lauterhahn
"I have been a policyholder here since 2008. Joe is a brilliant, resourceful, genuine, honest, sincere, and wonderful insurance agent. Over the years the staff in his office has been consistently excellent. I couldn’t recommend more."
We responded:
"Lauren, thank you so much for your incredibly kind words and for being with us since 2008! It means a lot to know you've had such a positive experience with both me and the team over the years. We truly appreciate your support. It's always a pleasure to serve you. - Joe "
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Nick D.

March 28, 2024

5  out of  5
rating by Nick D.
"I've been a customer for almost 10 years now, and Joe Nachbaur and his staff has always been stellar when it comes to their service. Highly recommended. A special shout out to Cecille B, her customer service and attention to detail should be commended."
We responded:
"Nick, thank you for being a wonderful customer to this entire team. We look forward to working with you and exceeding your expectations of any customer experience that you have. - Joe"
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Danielle Krinsky

March 18, 2024

5  out of  5
rating by Danielle Krinsky
"Lisa on Joe's team did an excellent job, great customer service!"
We responded:
"Danielle, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Joe"
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Teresa Leiva

March 18, 2024

5  out of  5
rating by Teresa Leiva
"I recently spoke with Andres and he was beyond helpful throughout the insurance shopping process . The industry is difficult to understand but he broke down the details really well for me !"
We responded:
"Teresa, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Joe"
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Edyson Martinez

February 9, 2024

5  out of  5
rating by Edyson Martinez
"Had such a great experience with Jamar flawless customer service, patience, knowledgeable, clear speaking and friendly. He addressed my problem and helped me understanding my policy questions. He’s the best, he deserves a raise! 🥳"
We responded:
"Edyson, Thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Joe"
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Gary M

January 12, 2024

5  out of  5
rating by Gary M
"Outstanding providers and Jamar B. Gives great customer service! Would recommend them to anyone looking for insurance in the area."
We responded:
"Gary, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Joe"
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Brad Simon

September 12, 2023

5  out of  5
rating by Brad Simon
"Cecile is a wonderful agent. Always a great experience 👍🏼"
We responded:
"Brad, thank you for providing us with a great rating! We appreciate your support! - Joe"
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Melissa Lozada

August 4, 2023

1  out of  5
rating by Melissa Lozada
"BUYER BEWARE. They do not give accurate quotes and will double your insurance rate then cancel your insurance without your knowledge. Due to their negligence our claim was denied for non payment when we paid in full for the initial quote sand I have proof we did. They raised it by double days later. Their agents don’t give you accurate quotes and you’re better off calling insurance companies directly on your own so at least the conversation is recorded and they can honor their mistake. This agency is negligent and lies to you."
We responded:
"Melissa, I searched our customer base and don’t see you as a customer. I have a feeling you go by another name, and this is reference to a claim on that policy. I know its frustrating when a claim gets denied. Our corporate office responded to your concerns in writing in July. All appropriate steps were taken on your policy, you received several notices advising you of the balance due, and unfortunately it lapsed for nonpayment of premium. Its frustrating but at this point there is nothing my office can do to resolve your concern. -Joe"
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Pop Mason

November 4, 2022

5  out of  5
rating by Pop Mason
"Like a good neighbor Statefarm is here! Quick service and very helpful staff."
We responded:
"Hello, our doors will always be open to you and your family! We appreciate you and your business! - Joe"
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Carlos Fernandez

October 14, 2022

5  out of  5
rating by Carlos Fernandez
"Joe took the time to thoroughly explain coverages and their importance. He showed me by adding additional limits that the cost was not that significant but was better suited for my needs. Thank you Joe! I appreciate the time, knowledge and service you and your staff have consistently provided."
We responded:
"Carlos, it is so important to understand your insurance coverage and my team strives to make sure that you do! There is no rushing your asset protection. Call or stop in anytime with any questions. We are always here! Thank you for your business. - Joe"
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Christopher Leen

October 14, 2022

5  out of  5
rating by Christopher Leen
"Joe and his team are top notch. My wife’s fender bender was rectified swiftly and professionally. Thanks again! ."
We responded:
"Christopher, thank you for sharing your experience with my team and I! I truly enjoyed working with you and am always here if you need any guidance. Thanks for your kind review! - Joe"
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Vincent Romano

October 14, 2022

5  out of  5
rating by Vincent Romano
"Joe Nachbaur and his team are top notch. He explained all our options and got us a great price. He made buying insurance easy."
We responded:
"Vincent, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you for taking the time to leave this kind review! Call us anytime. - Joe"
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James Nachbaur

October 14, 2022

5  out of  5
rating by James Nachbaur
"Best in the business"
We responded:
"James, thank you so much for your positive feedback! My team and I appreciate you and your business. - Joe"
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Nunzio Appio

October 14, 2022

5  out of  5
rating by Nunzio Appio
"Joe has been my agent for 10+ years. He’s a real pro and has helped me with various insurance needs for years. From Auto, Homeowners and Life Insurance Joe has been a great partner meeting all my needs. I’ve recommended him to all my family and friends."
We responded:
"Nunzio, your kind words made my day! Thank you for sharing. I am thrilled to have a great customer like you and appreciate your positive feedback about my office and our ability to help you effortlessly. We are always here! Here's to the next 10+ years together! - Joe"
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lisa silva

October 13, 2022

5  out of  5
rating by lisa silva
"I’ve been insured with Joe’s office for several years. He has the best team. They are extremely knowledgeable and friendly. Anytime I have question they go above and beyond to resolve my concerns. I recently purchased life insurance and they did a great job helping me pick the write policy for my needs. I highly recommend them to anyone!"
We responded:
"Lisa, thank you for your unmatched loyalty over the years, and for providing us with such positive feedback! We will always have your best interests in mind. My team and I look forward to assisting you for many more years to come as we appreciate your business! - Joe"
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Lizette Belleza

October 13, 2022

5  out of  5
rating by Lizette Belleza
"I have been a State Farm customer for a few years now and this team is excellent. Their staff is super friendly, efficient, and very professional on all levels. I normally deal with Ms. Rosa Desriviere when I call their office and her service is always top notch. She's always very helpful and informative whenever I have questions or issues. She is also very prompt when responding to my emails. Overall, Mr. Joe Nachbaur has an amazing staff!!! I would recommend his team to anyone!!!"
We responded:
"Lizette, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs as your loyalty means the world to us. Thank you for your thoughtful review and feedback about Rosa. - Joe"
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Jodi Liss

October 7, 2022

1  out of  5
rating by Jodi Liss
"Totally disorganized and unprofessional. It took them more than a month to organize a simple life insurance policy and then tried to charge me 50% more than the quote despite excellent health exam results."
We responded:
"Jodi, I sincerely apologize for your negative experience. We value each and every one of our customers in addition to their feedback. If there is anything that we can do to help you in the future please contact me at our office. - Joe"
Profile photo of Jodi Liss

Jodi Liss

October 7, 2022

1  out of  5
rating by Jodi Liss
"Very disorganized and kept making mistakes when I asked for a simple life insurance policy. After more than a month, they then tried to charge 50% more than they had quoted me despite excellent results on my health exam."